high demand. Where a delivery date is contractually specified, Article L216-2 of the French Consumer Code allows the consumer to take action if the professional does not deliver by the agreed date.","riskTitle":"6.3 Transfer of risk","risk":"In accordance with the Consumer Code, transfer of risk (loss, damage) occurs only upon taking possession of the goods by the consumer or the designated person.","damagedTitle":"6.4 Damaged or lost package","damaged":"In the event of a delivery issue (opened, damaged or missing package), the buyer must inform Atelier Saunei via the contact form within 48 hours of receipt, with photos and evidence, to agree on a refund or reshipment (subject to procedures required by the carrier).","tariffsTitle":"6.5 Delivery charges","tariffs":"Calculated and displayed at checkout. Carrier and rate details are available on the « Shipping » page of the website."},"withdrawal":{"title":"7. Right of withdrawal and returns","rightTitle":"7.1 Right of withdrawal","right":"Under Article L.221-18 of the French Consumer Code, the consumer has 14 days from receipt of the goods to exercise the right of withdrawal.","exclusionsTitle":"7.2 Exclusions","exclusions":"Under the law, the right of withdrawal does not apply to custom creations or those made to the consumer's specifications, except in case of defect or non-conformity.","exerciseTitle":"7.3 How to exercise","exercise":"Full details on exercising the right of withdrawal (form, procedure, conditions and applicable charges) are on the « Returns and Withdrawal » page on the website. Any request may also be sent via the contact form.","refundTitle":"7.4 Refund","refund":"Where the right of withdrawal is validly exercised, Atelier Saunei will refund the amounts paid, in accordance with legal provisions, no later than 14 days from notification of the withdrawal decision."},"warranties":{"title":"8. Legal warranties","conformityTitle":"8.1 Conformity warranty","conformity":"Products benefit from the legal warranty of conformity (Articles L217-4 et seq. of the French Consumer Code). In case of non-conformity, the buyer may obtain repair, replacement or refund under the legal conditions.","defectsTitle":"8.2 Hidden defects","defects":"The buyer also benefits from the warranty against hidden defects under Articles 1641 et seq. of the Civil Code.","proofTitle":"8.3 Time limit and proof","proof":"To assert their rights, the buyer must report the defect in writing with photos/evidence. Details and time limits are set out on the « Returns and Withdrawal » page of the website."},"intellectualProperty":{"title":"9. Intellectual property","text":"Creations, images, texts, designs, logos and all site content are the exclusive property of {artistName} EI / {brandName}. Purchasing a work does not transfer any exploitation or reproduction rights (except explicit written assignment)."},"personalData":{"title":"10. Personal data","text":"Data collected when ordering is necessary for order processing and the commercial relationship. Atelier Saunei is committed to respecting the confidentiality and security of data; the detailed Privacy Policy is available on the website."},"forceMajeure":{"title":"11. Force majeure","text":"Atelier Saunei cannot be held liable for non-performance due to events beyond its control (force majeure), including strikes, natural disasters, transport network failure, epidemic, etc."},"retentionOfTitle":{"title":"12. Retention of title clause","text":"Products remain the property of {artistName} EI / {brandName} until full payment of the price (including charges, accessories and any taxes)."},"liability":{"title":"13. Liability","text":"The liability of {artistName} EI / {brandName} is limited to the amount of the order and may not be invoked in case of abnormal use of the product or use other than intended."},"mediation":{"title":"14. DISPUTE – CONSUMER MEDIATION","paragraph":"In the event of a dispute between the Client and the company, they shall endeavour to

Newsletter

Unsubscribe